Pet sitting services should leave you feeling completely at ease with going away, knowing your companions are getting the attention they deserve in your absence. Here’s our step-by-step guide to getting your essential backup services in place before you go.
Step 1: Initial Contact and Inquiry
Contact us via Website/Phone/Email: Via the website is probably the easiest first port of contact, as I might be out on a job at the time. Each animal that is in my care is my primary concern, and I will reply to you as soon as they are safe, and I am able to give you the same level of time/support and one to one communication.
Provide as much information as you can. Tell me more about your pets and companions, including:
- Species, breed, age and temperament
- Specific dietary needs and feeding schedules
- Medication requirements and administration instructions
- Exercise and playtime preferences
- Any behavioural quirks or special needs
Tell me your location and your potential desired pet visit/check in or sitting schedule.
Feel free to ask Questions: Such as our other services, multiple animals from the same household, policies, and experience.
Step 2: Meet and Greet/Consultation
Schedule a Meeting: I will contact you to schedule a meet-and-greet or consultation at a time to suit us both.
Introduce the Pets: This is the point when you get to introduce your pet or pets to me in the safety and comfort of their own home environment.
Discuss Specific Needs: We can discuss your pets’ specific needs, routines and any behavioural issues that I might need to be aware of.
We will also discuss your home care instructions, including:
- Location of food, water, and supplies
- Litter box or waste disposal procedures
- Home security and alarm system information
- Emergency contact information.
Review Policies and Procedures: I will explain our policies, procedures, and safety measures in detail so that you are clear about what will happen.
Key Exchange/Access Instructions: We will discuss key exchange or access instructions.
Contract/Agreement: I will provide you with a copy of our contract/agreement which you can review and sign, you’ll have a copy for your records.
Your First Booking: I will set you up to use the booking system which allows you to have full control of your booked sessions and adjusts these as you need to.
Step 3. Booking and Confirmation
Confirm Booking: You can use the booking system to find your desired care schedule. Any non-available slots will be blocked out so there’s no danger of double booking.
Payment Arrangement: The booking system will allow you to make payment in advance of our booked session/s. Please note that no bookings are considered confirmed until payment has been made.
Provide Detailed Instructions: Using the booking system, you can provide detailed instructions about your pets routine, any special needs and emergency contact information.
Provide home access information: You will be able to provide Key location, alarm codes, or other necessary information.
Step 4. During the Visits and Communications
Pet Sitter Visit: I will perform the pre-agreed visit(s), following your specific instructions.
Updates and Communication: I will provide you with updates, including photos or videos and will communicate any concerns or issues directly to you
Problem Resolution: Any problems that I encounter will be communicated directly and any issues that arise within the course of my visit will be sorted out and resolved in a timely manner.
Step 5: Post-Visit and Follow-Up
Return of Keys/Confirmation of Home Security: I will return the keys to the appointed location or confirm that the home is secure (if you wish me to be a keyholder).
Feedback and Review: You will have the option to provide feedback to me and may leave a review online.
Regular Scheduling: By using the booking system, you can maintain a regular visit/sitting schedule, or book as and when required for holidays and emergencies.
Payment: The booking system will allow you to pay for all your pet and companion services in advance and allow you to have full control of rescheduling and cancellations.
Please note that any cancellations MUST be given at least 24hrs in advance or you will be charged anyway for a no-show.
If you need any further information, simply get in touch.